Shipping policy
Free delivery is available on orders over £40. This only applies to orders within the United Kingdom.
Delivery is Monday to Friday. Goods supplied within the UK will normally be delivered within two working days of acceptance of the order. Orders placed before 3.30pm Monday-Friday are usually dispatched on the same day. All UK orders are sent with next working day delivery either via Royal Mail or UPS, however, there may be limits to this next day service depending on location and the day the order is placed (e.g. a weekend or bank holiday). These services do not deliver on weekends.
After 31st December 2020 you may be charged import fees on products you order from us that are being delivered outside of the United Kingdom. This is a result of Brexit. We have not increased our shipping. These are import fees we cannot control, and will be charged by the courier on delivery of your products. If the customer refuses to pay courier fees, the order will be returned to us and we will be charged the courier fees on your behalf. Unfortunately, this means that when we refund your order, we need to deduct the courier fees. For this reason please make sure you are happy to pay courier fees and import tax on delivery of your order.
Information provided by the end user in regards to the name, address, email, telephone number, etc., will be assumed as correct and accurate and will be used for distribution exactly as they were entered. Items not being received as a result of incorrect information being provided by the end user will not be rectified at the expense of the Seller.
Where specific delivery dates have been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree on a new delivery date or receive a full refund.
The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.